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FAQs

We're always happy to hear from you if you have questions for our team. Below, we've listed some key answers to questions you might have. We hope this section is helpful, but please don't hesitate to call, email, or have a live chat with us if you need more information about any of our products or services.

Delivery

  • If I'm ordering both furniture and homewares, will I be charged for both deliveries?
    • Absolutely not! If you order furniture and homeware products within the same order, your products will be delivered for FREE.
  • I've ordered furniture with a delivery lead time of 4 weeks and some homeware items. Will they all arrive in 4 weeks?
    • No, homeware items will be dispatched immediately and will arrive in 2–4 working days. Our delivery team will contact you in advance to schedule furniture delivery.
  • What happens on the day of my furniture delivery?
    • We can contact you one hour before arrival on your designated contact number. To use this service, please call us at (+44) 020 308 987 84, and we will inform the distribution center.
  • Can I have an order delivered to an address different from the one on my credit card?
    • Yes. You can add a new delivery address to your account. For furniture deliveries to alternative addresses, we will contact the recipient to arrange the delivery date.
  • I've ordered multiple items of furniture with different delivery dates. When should I expect to receive them?
    • All furniture items will usually be delivered together once all are available, at no extra delivery charge.

Ordering Furniture

  • How can I pay for my order?
    • You'll be offered suitable payment options at checkout based on your order type.
      • Pay a deposit: For furniture not available for immediate delivery, pay just 15% upfront. We'll contact you when it's ready to take the remaining amount. You may also pay the balance in cash on delivery.
      • Pay in full: You can pay the full amount with any major debit/credit card or PayPal.
  • How do I add something to my shopping basket?
    • Each product page provides full details and options like color or size. Click 'ADD TO BASKET' and adjust quantity as needed.
  • How do I check out?
    • Click 'YOUR BASKET' to view or proceed. You'll be prompted to sign in, register, or enter your password. We keep this process simple but secure.

Cancellations and Returns

  • What is your returns procedure?
    • Please email service@jvfurniture.co.uk within 14 days of delivery. Include your name, address, order number, reason for return, and your phone number. We'll guide you through the return process.